Long waited technical support website has been launched. Consenus Medical Systems, Inc. technical support website provides you with new exiting features like online email support ticket system, live chat with our technical support team, forums where you can read an post questions or answers regarding our software suite, FAQ's and much more. Below is a brief explanation on how to use our new technical support website.

Technical Support Website is based on the membership login system. Each client needs to register with the support website based on unique access key code that is delivered to the clients via email.

Steps for using the Technical Support website

Upon receipt of the access key code, clients should go and register with Consensus Medical Systems, Inc. technical support website.

http://support.consensusmed.net

Clients should follow the menu bar “Register” by typing in the key code sent by Consensus Medical Systems, Inc. Please complete the registration form as accurate as possible.

Upon successful completion of the registration process, the client would be notified via email by an auto respond email with his/her account information details provided in the registration form.


To take advantage of our online support system, clients must login using our technical support features i.e. E-mail Support (ticket system), Live Chat with Consensus Medical Systems, Inc. employees, Forums, FAQ’s as well as all documentation available for our line of products.

Using the Email Support Application (ticket system)
Clients should submit their issues with our products via this application, the form is fairly easy to use.


Once logged in, clients would be redirect to the main page of his/her account information. On the left hand of the page under “Directory” column the user would find several links related to his/her account, i.e. “Change Username, Change Password, Account Details, Issued Tickets, New Ticket”

To issue a ticket the user would click the link “New Ticket”, then fill the form. After completion, an email with the ticket number of his/her issue.

Our support team would answer to these tickets online through our internal application. Each time an answer was sent by the support team, the client would be notified via email with the possibility of viewing and responding back to our customer support from within the technical support website after login process.

Once the ticket was closed by us, the client can view it but can not reply to it, in order to reply with the same issue (if the client considers that the bug was not fixed), he or she must start a new ticket.

The fixing (time wise) of all the issues depending on the “Problem’s Level” categories posted on our support website.

Using the Live On Line Support (chat system)
Once the client is logged in to the support website, he/she can access the chat system. The chat system is a one way pipe, meaning that just our clients can invite our staff for chatting and not vice-versa.

When an invitation was submitted from a client, the staff would be notified visually in the chat panel, CMS staff can accept or deny the invitation. Also on the chat panel the staff can choose his/her status i.e. online, busy, at lunch …etc.

Using the Forums Application

Clients can post messages, reply to messages or can open new forum categories. We encourage that all clients visit the Forum System, in which they can find answers to questions from other collogues or other clients using our products.

The forum is moderated by our staff, responding frequently to the client questions. All the posts are visible for anyone with a valid CMS account ID.